LifeBond Foundation Regulatory Framework
Article 1: Acceptance of Terms
Once a User has accepted these Terms and Conditions and registered their account, he/she may access and utilize the verified services of LifeBond Matrimony Foundation in accordance with Islamic guidelines and community decorum.
Article 2: Chargeback Definition
In these Terms and Conditions, the term “Charge Back” shall mean approved and settled credit card, debit card, or net banking purchase transactions that are at any time refused, debited, or charged back to the merchant account by the acquiring bank or credit card company for any reason, together with all incidental bank fees, penalties, and associated charges.
Article 3: Server Slow Down / Session Timeout
In case the Website or Payment Service Provider’s gateway linked to the Website experiences server latency, session timeout, or interruption:
- If the user’s Bank Account appears to have been debited, please do not initiate duplicate payments. Immediately contact our support team at support@lifebond.lk or via WhatsApp with your Reference Number to confirm the transaction.
- If the Bank Account is not debited, the User may initiate a fresh transaction.
- Under no circumstances shall the Payment Gateway Service Provider or the Foundation be held liable for unverified duplicate submissions made without prior confirmation.
Article 4: Limitation of Liability
The Foundation and Payment Gateway Service Providers assume no liability whatsoever for any monetary or technical disruptions suffered on account of:
- Delay, interruption, or corruption of any data transmitted in connection with internet connectivity or banking gateway infrastructure.
- Any third-party gateway downtime outside the Foundation's direct control.
Article 5: Security of Online Transmission
The User understands and acknowledges that credit/debit card details transmitted over the internet are protected by industry-standard SSL encryption. While the Foundation employs rigorous security measures, users must exercise due care and never disclose OTPs or credentials to third parties.
Article 6 & 7: Integrity of Data & Service Continuity
Although reasonable care is taken to safeguard member records, the Foundation shall not be liable for force majeure events, unauthorized cyber intrusions beyond standard preventive controls, or telecommunication network failures.
Article 8: User ID, Password & Account Security
The User is assigned a secure User ID and Password. By using this service, the User agrees to:
- Maintain absolute confidentiality of their login credentials.
- Select strong passwords and update them periodically.
- Assume full responsibility for all activities occurring under their authorized account.
Debit/Credit Card and Bank Account Compliance
- The User warrants that all credit/debit card details provided for payment are accurate and that they are lawfully authorized to use such payment instrument.
- The User authorizes the debiting of the nominated card/bank account for the selected service fees.
- The User must ensure adequate funds or credit limit exist at the time of payment execution.
Cancellation & Non-Profit Refund Policy
LifeBond Matrimony is a community-oriented non-profit service. All fees paid represent administrative and verification contributions. Once an online transaction is completed and processed, fees are non-refundable.
For legitimate claims regarding verified duplicate debits caused by technical glitches, the subscriber must contact LifeBond Foundation directly with transaction evidence for prompt reconciliation.